Business Resiliency Manager, Humana
CASE STUDY: Designing a Resiliency Program – Tradition or Innovation?
Ever wonder why some business continuity and crisis management programs succeed while others do not? Traditional program methodology paved the way for our firm’s highly successful enterprise resiliency program, but over time, it also led to our BC/CM approach getting stuck in the proverbial rut. How did we dig ourselves out of that rut and gain the unparalleled support of our enterprise’s executive team? By innovating. Join us as we share stories and the lessons we’ve learned about stepping out of our comfort zone, taking a business-centric approach to continuity risk, moving from a tactical mindset to a strategic focus and the value of building relationships.