Vice President, Gartner Research
Using Key Performance and Risk Indicators to Make the BCM Business Case
Educating business managers on the business value of business continuity management (BCM) is a challenge for many organizations. Often, this challenge arises because business managers don’t understand or appreciate the value of availability risk information or their relationship to it. This lack of understanding of how availability risk links to business performance is a leading cause of BCM programs having a great, exciting start, but ending in their long-term demise. In this session, we will discuss the following key issues:
- What do boards and line-of-business executives want from continuity of operations programs?
- How do the risk-based disciplines impact corporate performance?
- How can you use KPIs and KRIs to present a defensible case for the value and effectiveness of BCM to an executive audience?