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The Tide is High…and Rising: Exelon Corporation’s Response & Recovery from Corporate Headquarters Flood

Speaker: Erin Holloway, Exelon Corporation

Monday, March 7, 9:15 am - 10:15 am

DRI Awards of Excellence Winner

DRI Awards of Excellence Winner

What is the likelihood that a crisis could happen at work? This question is posed often by Exelon’s Business Services Company (BSC), the leadership and support services of the entire enterprise. Unlike the utilities they support, crisis management is not a typical daily task for BSC. With so few incidences, they could lose sight of the criticality and urgency to prepare for disasters if they are not deliberate and proactive.

On Sunday, October 26, 2014, BSC’s preparedness was tested when five out of the 11 floors that Exelon occupies at its Chicago headquarters were severely damaged due to a flood, impacting approximately 600 employees. This session will cover Exelon’s coordinated response (for which they won the 2015 DRI International Response and Recovery of the Year Award!) to the incident, impacts and business unit recovery, and collective collaboration through use of a pre-established Incident Response Team. Additionally, best practices and key lessons learned following the incident will be presented.

erin holloway

Erin Holloway joined the Exelon Business Continuity Services team in July 2010. She has led the business continuity planning and consulting for all of Exelon’s operating companies, including utilities, commercial, corporate, nuclear and non-nuclear generation businesses, and serves as the crisis management and communications lead for the Business Continuity team. Holloway is currently managing the integration of business continuity programs for the Exelon/Pepco Holdings, Inc. merger. Her core responsibilities include consulting on 70 business continuity plans, conducting BIAs (both comprehensive and targeted), developing and facilitating business continuity tabletop exercises, managing hot sites for the company’s real-time operations, and supporting all Exelon operating companies during any event that disrupts business operations or requires mobilization of the company’s Crisis Management teams.

Prior to joining Exelon, Holloway worked for 8 years in local and state emergency management in Pennsylvania and Maryland fulfilling a myriad of roles from Operations to Administration. Most notably, she worked in the Maryland State Emergency Operations Center during Hurricane Katrina, supporting a state deployment to Louisiana, was the State Public Information Officer during the blizzards of 2010, and was an integral player in the planning and coordination of the Whistle Stop Train Ride and 1st Inauguration of President Obama. She holds numerous certifications to include, Certified Business Continuity Professional, Project Management Professional, Pennsylvania Emergency Management Agency Professional Certification, NIMS/ICS, Fire/EMS certifications.

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